Shipping & Returns

Shipping Policy

Our products are shipped within 3-4 business days using USPS flat rate boxes. To return the product you should mail your product to: P.O Box 1311 Sanford NC 27331

You will be responsible for paying for your own shipping cost for returning your item. Shipping cost are non refundable.. If you receive a refund, please allow 7 business days for the refund to be added back to the original payment. Depending on where you live, if you are asking for an exchange,  the time it may take for your exchange product to reach you may very. Shipping is automatically calculated by weight of your entire order by the USPS website.

Return & Exchange Policy

Kay's Candles & Melts accepts all returns within 5 days from the day you purchased. The item must not have been used, you must have the original store receipt or invoice enclosed. You will not be able to return items that are on sale or on clearance. Gift certificates and Gift Cards are also not returnable and have no cash value. 

Holiday's No Shipping Until the Following Monday

  • New Year's Day: Wednesday, January 1.

  • Martin Luther King Jr. Day: Monday, January 20.

  • Good Friday: Friday, April 10.

  • Memorial Day: Monday, May 25.

  • Independence Day: Friday, July 3.

  • Labor Day: Monday, September 7.

  • Veterans' Day: Wednesday, November 11.

  • Thanksgiving: Thursday, November 26 and Friday, November 27.

  • Christmas:  Thursday December 24 and Friday, December 25